WHERE IS AQUILA LOCATED?

AQUILA IS HEADQUARTERED AT A 25,000-SQ FT MANUFACTURING AND DISTRIBUTION FACILITY LOCATED AT 8401 WASHINGTON PL. NE; ALBUQUERQUE, NM 87113 USA.

WHAT IS AQUILA’S BUSINESS?

AQUILA IS AN ENGINEERING, MANUFACTURING, AND TECHNOLOGY SOLUTIONS COMPANY THAT USES ITS EXPERIENCE WITH LEGACY AND EMERGING TECHNOLOGIES TO SOLVE CRITICAL PROBLEMS IN NATIONAL SECURITY, HIGH-PERFORMANCE COMPUTING, HEALTH, AND CYBERSECURITY.

WHAT QUALITY MANAGEMENT SYSTEM(S) DOES AQUILA IMPLEMENT?

AQUILA’S PROCESSES ARE ISO 9001:2008 CERTIFIED, AND WE HAVE ACHIEVED UL AND TÜV FACTORY CERTIFICATIONS TO COMPLY WITH UNIQUE CUSTOMER REQUIREMENTS.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT A PRODUCT I HAVE PURCHASED?

AQUILA MAINTAINS A 24/7 CUSTOMER SERVICE DESK. THE SERVICE DESK PHONE (1.866.996.4874) IS ALWAYS ANSWERED. AN EXPERIENCED ENGINEER IS AVAILABLE TO PROVIDE ASSISTANCE WITHIN TWO HOURS.

WHO PICKS UP THE PHONE WHEN I CALL AQUILA’S CUSTOMER SERVICE DESK?

OUR CUSTOMER SERVICE DESK IS STAFFED BY AQUILA ENGINEERS WHO ARE TRAINED TO TROUBLESHOOT AND OFFER MAINTENANCE SUPPORT 24 HOURS A DAY, 365 DAYS A YEAR. AQUILA’S FIELD ENGINEERS HAVE UNIQUE DOMESTIC AND INTERNATIONAL SERVICE EXPERIENCE, HAVING PERFORMED MORE THAN 2,250 DOMESTIC AND INTERNATIONAL SURVEILLANCE SYSTEM INSTALLATIONS AND/OR ON-SITE SERVICES DURING THE PAST 26 YEARS.

HOW WILL THE CUSTOMER SERVICE DESK HELP ANSWER MY PRODUCT QUESTION?

WE EMPLOY NUMEROUS REMOTE DIAGNOSTIC CAPABILITIES AND, WITH SITE PERMISSION, CAN REMOTE INTO A CUSTOMER ENVIRONMENT. FOR MORE COMPLEX INQUIRIES, WE MAINTAIN A TEST LAB ENVIRONMENT TO SIMULATE PROBLEMS CUSTOMERS ARE EXPERIENCING. AQUILA MAINTAINS LICENSES WITH BOTH WEBEX AND TEAMVIEWER AS TOOLS FOR REMOTE TRAINING AND TROUBLESHOOTING.

HOW DOES AQUILA PROVIDE SPARE PARTS?

AQUILA STOCKS SPARE PARTS THAT ARE AVAILABLE FOR ADVANCED REPLACEMENT TO ENSURE THE CUSTOMER REMAINS UP AND RUNNING IN CRITICAL ENVIRONMENTS. OUR STOCKING RATIO IS APPROXIMATELY 3% OF DOMESTIC-INSTALLED BASE. LEVERAGING OUR DAILY FEDEX AND UPS PICKUP PROCEDURES, AQUILA’ S LOGISTICS TEAM CAN SHIP CRITICAL REPLACEMENT COMPONENTS THE SAME DAY.

DOES AQUILA PROVIDE DEPLOYMENT SERVICES?

FOR CLIENT ORGANIZATIONS INTERESTED IN REDUCING ASSET INVESTMENT AND IMPROVING ASSET PRODUCTIVITY, AQUILA PROVIDES LOGISTICS SERVICES TO ANALYZE, DEVELOP, AND EXECUTE LOGISTICS PLANS FOR EQUIPMENT FLEET DEPLOYMENTS. AQUILA MANAGES THE CLIENTS’ INVENTORY, DISTRIBUTION, INSTALLATION, END-USER TRAINING, AND WARRANTY REPAIR AND MAINTENANCE OF EQUIPMENT.

HOW WILL I BE INFORMED OF PRODUCT UPDATES?

AQUILA’S CUSTOMER SERVICE TEAM PUBLISHES TECHNICAL PRODUCT UPDATES TO ALERT CUSTOMERS TO POTENTIAL PROBLEMS AND RECOMMEND UPGRADES.

WHERE CAN I FIND PRODUCT-SPECIFIC MANUALS OR ONLINE TRAINING?

WE MAINTAIN A SECURE WEBSITE TO ASSIST WITH CUSTOMER SUPPORT THAT INCLUDES AN ENGINEERING SECTION AND ALSO HIGHLIGHTS FAQS, TIPS AND TRICKS; TRAINING, AND PRODUCT DOWNLOADS. CONTACT US AT SUPPORT@AQUILAGROUP.COM FOR AUTHORIZATION TO ACCESS THESE MATERIALS.

HOW CAN I ORDER?

YOU CAN PLACE AN ORDER WITH US BY EMAILING SALES@AQUILAGROUP.COM.

HOW CAN I GET A QUOTE?

OUR SALES STAFF AT SALES@AQUILAGROUP.COM CAN HELP YOU.

WHAT PRODUCT WARRANTIES DOES AQUILA OFFER?

ALL AQUILA MANUFACTURED PRODUCTS INCLUDE A ONE-YEAR RETURN-TO-FACTORY WARRANTY. OPTIONAL EXTENDED WARRANTY PROGRAMS ARE AVAILABLE IN CUSTOM CONFIGURATIONS FOR HARDWARE OR SOFTWARE OR BOTH AND ARE PRICED SEPARATELY.

WHAT CAN AQUILA MANUFACTURE?

AQUILA’S EXPERIENCED ENGINEERING TEAM CUSTOM-DESIGNS PRODUCT SOLUTIONS AND PERFORMS MANUFACTURING DEVELOPMENT. WE ALSO OFFER BUILD-TO-PRINT SERVICES AND LEVERAGE AQUILA’S OWN ORGANIC PRODUCT DEVELOPMENTS TO PROVIDE OUR CLIENTS WITH SOLUTIONS THAT FIT THEIR NEED AND THEIR BUDGET.

IN WHAT QUANTITIES CAN AQUILA MANUFACTURE?

FROM PROOF-OF-CONCEPT TO FULL PRODUCTION, AQUILA LEVERAGES CURRENT TECHNOLOGY WITH DECADES OF MANUFACTURING EXPERIENCE TO ENSURE THE TIME IT TAKES TO GO FROM DESIGN TO DEPLOYMENT IN AS SHORT A TIME FRAME AS POSSIBLE. AQUILA’S FLEXIBLE MANUFACTURING FACILITY IS CAPABLE OF ABSORBING LARGE-SCALE CHANGES, SUCH AS IN VOLUME, CAPACITY, OR CAPABILITY.

PROTOTYPE & LOW-RATE INITIAL PRODUCTION
OUR IN-HOUSE 3-D PRINTING CAPABILITY ALLOWS FOR RAPID PROTOTYPING, AND OUR EXPERIENCED TECHNICIANS AND PRODUCTION ENGINEERS ARE READY TO LAUNCH FULL PRODUCTION RUNS, INCLUDING RUGGEDNESS TESTING IN AQUILA’S 25,000-SQ FT ISO 9001:2008 CERTIFIED MANUFACTURING AND DISTRIBUTION FACILITY.

HIGH-RATE MANUFACTURING
AS A HIGH-RATE MANUFACTURER OF THE U.S. ARMY IMPROVISED EXPLOSIVE DEVICE COUNTERMEASURE EQUIPMENT (ICE) PROJECT, AQUILA’S FACILITY DEMONSTRATED THE CAPABILITY TO ACHIEVE ACCELERATED, HIGH-RATE PRODUCTION OF COMPLEX SYSTEMS DURING THE ARMY’S 2004-2005 RAPID FIELDING INITIATIVE WHEREIN AQUILA’S COMBINED ENGINEERING AND PRODUCTION TEAM WORKED TO DELIVER MORE THAN 2,000 ICE SYSTEMS AND 700 SPARES TO THE U.S. ARMY. OUR CURRENT PRODUCTION VOLUMES VARY ACCORDING TO EACH CLIENT’S DEMAND SCHEDULE. CONTACT US AT SUPPORT@AQUILAGROUP.COM TO LEARN MORE ABOUT OUR CURRENT PRODUCTION CAPACITY.

OUR TEAM WILL HELP YOU SIMPLIFY AND SPEED THE ENTIRE PROCESS FROM DESIGN TO PROTOTYPING TO PRODUCTION.